ABOUT WOW MY GARAGE
Our Founder’s Story
Josh Smith founded WOW My Garage after being in the residential service industry for over 17 years. He learned how to operate a successful and purpose-driven company along the way. Starting as Healthy Indoor Air Services in 2003, he built his company on the principle of going above and beyond for his customers and employees. He worked to hire employees with integrity and a strong work ethic.
He also worked to exceed the expectations of his customers. As a result, he won multiple awards over the years from the Better Business Bureau and received Angie’s List Super Service awards every year his company was listed. But even more important to him than the “business” principles was his personal mission of making a difference in the lives of others, which drove the company.
Impact on the Community
As the company grew, so did its impact on the community. As more employees were hired, they served in their communities. The company held regular serving events with its team members at homeless shelters, feeding centers, and other nonprofits. Josh’s company became known as an example of how a company should exist in its community.
Over the years, the company grew from a startup into one of the largest home service companies in the entire southeast. It changed its name to Master Service Companies. The mission statement of his company was to be a “unique service company that radically serves its community.” Because of that, it has always been focused on using its resources to impact the lives of others.
Master Service Companies moved everything under a state-of-the-art facility and continued to focus on customer service and company culture. In 2017, we expanded into North Carolina and Indiana and set up a corporate office in Knoxville to help service the additional work without sacrificing professionalism and quality. Because of our team, growing our business in these markets was done with relative ease. We became a notable alternative to long-standing competitors.
Our Company’s Story
In early 2019, after seeing a friend’s cluttered garage and realizing the frustration he personally has had with his own garage being ugly and disorganized, he founded WOW My Garage to address these issues. He built a team to research and develop the best products to accomplish this goal. He kept this company separate from his other companies because he knew the impact it would have could be much larger than Master Service Companies.
In later 2019, Josh Smith received an offer from a large privately-owned company in the same industry and decided to sell the company he worked so hard to build. He knew he could use the resources from the sale to make an even greater impact. He donated over half his proceeds to start a non-profit foundation called Fourth Purpose.
After the sale of his company and the setup of his foundation, he turned his focus to growing WOW My Garage with the same principles that helped him build his last home service company. He has set out to hire great employees that have a desire to serve our customers with integrity.
He has set a standard to develop the best products and services for our customers and deliver those products and services in extraordinary ways. It is his hope that he can grow WOW My Garage and use its resources to make a difference in the communities we serve. He is the CEO of the company and yet does not even take a salary. His goal is to grow this company into the largest family-owned home service company in the country and is committed to building the team necessary to accomplish this!
WHAT GUIDES US
To impact the lives of others by operating a profitable garage remodeling company while taking care of our customers along the way.
To be the innovative industry leader in garage spaces.
To operate our company with integrity and values, while creating amazing garage spaces, all in a manner that makes every customer say “Wow”.
We promise to always do what’s right, and if we aren’t able to meet our customers’ expectations we will make it right.
THE BELIEFS OF OUR TEAM
We believe in setting a perfect standard by which repeatable processes will lead to exceptional results for everyone. We see every day as a new opportunity to make ourselves better.
We believe that great ideas come from a team. No decision is made without getting feedback and insight from our team members, vendors, and customers. Our organization focuses on empowerment, freedom to pursue ideas, and a team-oriented mindset.
THE LITTLE THINGS MATTER
We believe the little things matter. The feeling of excitement when you saw an ad online showing a garage like yours getting transformed. The comfort you had after scheduling an appointment with our “Out of this world” customer care team because they treated you in a respectful and professional manner. The joy in realizing our Designer showed up on time, aligned with your needs, and did not use hard closing. The satisfaction upon meeting our full-time installation staff that knew exactly how to exceed your expectations.
And finally, the happiness after getting a call once the job was complete to ensure you were 100% satisfied, knowing it was not to collect payment or sell you something else. We foster this experience and promote it throughout our organization and network.